This website is updated during major outages, weather events and emergencies.

It’s Always Better to be Prepared

While most power outages don’t last long, a little preparation can help you stay safe and minimize inconvenience.

Make an Emergency Plan

Plan ahead in the same way that you’d prepare for any emergency – by making sure everyone knows exactly what to do.

  1. Print and keep a copy of our Emergency Preparedness Guide
  2. Make a 72-hour emergency kit
  3. Update your emergency contact numbers
  4. Set a meeting place, in case you need to evacuate
  5. Review our tips on how to keep safe
  6. Understand what equipment you have and how to protect it, e.g. hot water radiators, water pipes, etc.

Spanish/Baje la Guía de Preparación para Emergencia
Somali/Soo Dejiso Hagaha u Diyaargarowga Xaaladaha Degdegga ah
Urdu/ت ﮎﯼ ﺕﯼﺍﺭ ﺵﺩﮧ ﮎﭦ ﮎﻭ ﮈﺍﻭﻥﻝﻭﮈ ﮎﺭﯼﮞﺍﮧﻥﮒﺍﻡﯼ ﺡﺍﻝ

Your Emergency Kit Checklist

In a longer outage, you may need to get by without lighting, hot water and even running water. Stock up on enough supplies to last three days, including:

Food and Water

  • Bottled water (4 litres per person per day)
  • Non-perishable, ready-to-eat foods
  • Manual can opener
  • Disposable plates, glasses and utensils

First-Aid and Medication

  • First aid kit with bandages and alcohol wipes
  • A one-week supply of critical medications and copies of all prescriptions
  • Cooler bag and ice packs to keep medications cold

Basic Tools and Supplies

  • Flashlights and fresh batteries
  • A wind-up or battery-operated radio
  • A corded telephone – or one that works without power; backup power source for mobile phones and tablets, e.g. car charger, power bank
  • Matches or lighters (in a waterproof container)
  • Basic tool kit: utility knife, pliers, screwdriver, duct tape, wrench
  • Garbage bags, aluminum foil, paper towels
  • Needle and thread
  • Pens and a pad of paper
  • Fire extinguisher
  • Signal flares, whistle (to attract attention, if needed)
  • Keep some cash on hand, as ATMs may not work in an emergency

Sanitation Supplies

  • Sturdy bucket or trash can to use as an emergency toilet
  • Powdered chlorinated lime, household disinfectant, insecticide
  • Household liquid bleach or water purifying tablets
  • Resealable plastic bags
  • Hand sanitizer

For Children and Infants

  • Formula and bottles
  • Diapers and wipes
  • Medication

For Pets

  • Food, water and bowls
  • Leash, harness and muzzle
  • ID tags and licences
  • Medications and vaccination records
  • Local animal shelter phone numbers

Life Support and Special Needs

Special arrangements for those requiring extra care during an emergency.

Medical Equipment

If you depend on electrically-powered medical equipment, such as a ventilator or kidney dialysis machine, please register with us. We’ll do our best to notify you of planned outages so that you can make advance preparations.

Please call 416.542.8000 or complete the Life Support Notification Form.

People Requiring Special Assistance

Make special arrangements for the elderly, infants and people with special needs, in case of an emergency.

  • Find an evacuation route in the event that elevator service is not available
  • Consider purchasing a backup power supply
  • Keep a cell phone or flashlight handy to signal for help
  • Make arrangements to stay with a friend or relative nearby
  • Include special items in your Emergency Kit, such as formula, diapers, incontinence supplies and medication
  • Ask your doctor how to properly store medication that you would normally refrigerate
  • Create a list of facilities that provide life-sustaining equipment