The Government of Ontario introduced the COVID-19 Energy Assistance Program (CEAP) to support residential customers struggling to pay their electricity bills as a result of the COVID-19 pandemic. CEAP provides an on-bill credit to eligible customers in need of financial assistance during this time.
Note: CEAP applications will be processed in the order they're received (first come, first served). Submitting an application does not guarantee funding.
You may be eligible for CEAP if you meet the following criteria:
- You have a Toronto Hydro account.
- You have an overdue balance from at least one electricity bill since March 17, 2020 (the date the Provincial Emergency was declared).
Note: If you previously received a CEAP credit and still have an overdue balance on your account, you may qualify for additional funding. Your combined CEAP credits may not exceed the maximum amount of $750.
Customers who are eligible for CEAP could receive a total on-bill credit amount equal to their account overdue balance up to a maximum of $750.
How to apply
Note: When completing your application, please input your information exactly as it appears on your bill in order to avoid delays in processing.
The fastest and easiest way to apply for CEAP is by using our online web form, which will help ensure that we receive and process your application as soon as possible.