UPCOMING CONTACT CENTRE CLOSURE AND SELF-SERVE PORTAL DOWNTIME:Our Contact Centre will be closed on Friday, August 2 while we perform system maintenance. Access to your online account will also be unavailable from approximately 10 p.m. on Thursday, August 1 to 8 a.m. on Tuesday, August 6. Customers will still be able to report outages and safety concerns to our Trouble Dispatch team by calling 416-542-8000 (and pressing 1) or reporting it to us online. Thank you in advance for your patience.Our Contact Centre will be closed on Friday, August 2 while we perform system maintenance. Access to your online account will also be unavailable from approximately 10 p.m. on Thursday, August 1 to 8 a.m. on Tuesday, August 6. Customers will still be able to report outages and safety concerns to our Trouble Dispatch team by calling 416-542-8000 (and pressing 1) or reporting it to us online. Thank you in advance for your patience.
Small commercial customers have the option to choose ULO pricing. This means you pay according to the time of day and day of the week you use electricity, with an ultra-low overnight rate that encourages high electricity-usage activities to be done overnight.
Some small commercial businesses that have a demand of less than 50 kW are charged Tiered pricing. This means your consumption is separated into two price tiers under the government's Regulated Price Plan (RPP).
Most customers with monthly demand greater than 50 kW pay the wholesale electricity price and Global Adjustment Charge. Customers with interval meters are charged the Hourly Ontario Energy Price (HOEP).
This sample bill is for customers who are part of the Net Metering Program. This means you’ll receive your monthly hydro bill for the electricity you consume from the grid that month and accumulate credits on your bill in return for the renewable electricity you sent to the grid that same month. If you have credits that exceed your monthly consumption, they will be carried over to future bills for up to 12 months.
