Customer choice for Regulated Price Plan (RPP) customers

Choose the electricity price plan that works best for you.

Effective November 1, 2020, eligible customers on the Regulated Price Plan (RPP) now have the option to choose between Time-of-Use (TOU) and Tiered pricing plans. If you prefer to remain on TOU pricing, no action is required.

For more information about switching your price plan, please refer to our Customer Choice FAQ below.

Switch your price plan online

About Time-of-Use (TOU) rates

Under Time-of-Use (TOU) pricing, customers are charged according to the day of the week and time of day that they use electricity. This gives customers the option to shift higher electricity-use activities — such as laundry or running the dishwasher — to off-peak periods, which are charged at a lower rate.

There are three different TOU price periods:

  • Off-peak
  • Mid-peak
  • On-peak

TOU rates typically change once a year (November 1). Price periods typically change twice a year (May 1 and November 1). Both the rates and price periods are set by the Ontario Energy Board (OEB).

To learn more about TOU rates, visit our electricity rates page.

Winter pricing periods effective November 1, 2022

TOU periodHoursPrice
Off-peakWeekdays from 7 p.m. to 7 a.m. and all day weekends and holidays7.4¢ per kWh
Mid-peakWeekdays from 11 a.m. to 5 p.m.10.2¢ per kWh
On-peakWeekdays from 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m.15.1¢ per kWh

About Tiered rates

Tiered pricing separates electricity consumption into two price tiers. Customers are charged one rate for electricity usage up to a certain amount of consumption (or threshold) per month, and a higher rate for electricity used above that amount.

Both the rates and the price threshold — the amount of electricity consumption that is charged at the lower price — are set by the OEB and will typically change twice a year for residential customers.

To learn more about Tiered rates, visit our electricity rates page.

Winter Tiered pricing thresholds effective November 1, 2022

Price tierDescriptionPrice
Tier 1Residential customers: up to 1,000 kWh/month8.7¢ per kWh
Tier 2Residential customers: more than 1,000 kWh/month10.3¢ per kWh

Frequently asked questions

Customers on the Regulated Price Plan (RPP) are eligible to switch. You can request to change your price plan option if:

  1. You're a residential customer (including individually billed suites in a multi-unit complex) or a small commercial customer with peak demand less than 50 kW.
  2. You purchase electricity from Toronto Hydro and don’t have a contract with an electricity retailer.

Only you can decide which price plan is right for your household, since only you know how you plan to use electricity in the future. Some of the factors to consider when deciding which plan may be right for you include:

  • How much time do you spend at home?
  • During what time of the day are you typically at home?
  • Is it convenient for you to perform higher electricity-use activities — such as laundry and running the dishwasher — during the evening and on weekends?

OEB calculator: The Ontario Energy Board (OEB) has created an online calculator to help customers make their decision. The calculator is available on the OEB website.

Toronto Hydro price plan tool: We’ve also developed a price plan tool that compares the cost of Time-of-Use (TOU) and Tiered electricity rates using historical consumption data from the same period last year and the most up-to-date rates. Residential customers can access the tool when switching their price plan through our online self-serve portal.

Residential customers can switch their price plan through our our online self-serve portal or by submitting a Customer Choice Request Form (PDF, 124 KB).

Note: If using our Customer Choice Request Form, please type your information directly into the fillable fields on the form and send us a completed copy by email or mail. To help ensure we can process your request, please avoid submitting a handwritten copy of the form. If you require assistance with filling out the form, please call our Customer Care team at 416-542-8000.

Effective date of your pricing plan change

When your change is receivedWhen the change will take effect
At least 10 calendar days before the beginning of your next billing periodAs of your next billing period
Less than 10 calendar days before the beginning of your next billing periodBy the second billing period after your change has been received

Note: The earliest the change will take effect is as of your first billing period after November 1, 2020.

No action is required if you prefer to remain on TOU pricing.

Customers who don't complete a form or make a change online will remain on the TOU price plan and there will be no change to the way their electricity use is billed.

Please note that the Ontario Energy Board announces new TOU rates effective May 1 and November 1 each year.

No. Customers are eligible to begin opting out of the Time-of-Use (TOU) price plan effective November 1, 2020, but there is currently no deadline for opting out.

Customers can choose to make a change at a later date or remain on the TOU price plan.

Currently, customers who switch to Tiered pricing will be allowed to switch back to Time-of-Use (TOU) if they so choose.

Please note that changes will not be reflected until your next billing period, at the earliest. If you make a change less than 10 days before the start of your next billing period, then the change may not take effect until the second billing period after your change has been received.

Once we receive your request, we'll notify you within 10 business days regarding:

  1. When your chosen price plan will take effect; or
  2. Why we could not process your request

If you look at the Electricity line on your bill, you'll either see it broken down into TOU rates (on-peak, mid-peak, off-peak) or Tiered rates. If it's not showing the option you selected, then your pricing plan hasn't been changed yet.

Note: Please allow up to 10 business days for the switch to be processed. For more information about when your change will be reflected on your bill, please refer to the FAQ above.

If you're the primary account holder on the bill, you can make the change through our our online self-serve portal or by submitting a Customer Choice Request Form (PDF, 124 KB).

If your tenant is the account holder and pays the electricity bill, then you can update your preference using our Electricity Service Agreement for Owners/Landlords/Property Owners (PDF, 67 KB). When your tenant moves out, we’ll automatically update the price plan to the option you’ve selected on the form.

Customers who have signed a retailer contract aren't eligible to switch their price plan.

If you would like to switch to a Regulated Price Plan option, you would need to cancel your current retailer contract and apply for the price plan of your choice. Please note that regardless of which plan you select, your first bill will be charged on the Time-of-Use (TOU) price plan.

If you're a new customer, please complete our online move form to set up your account.

When completing this form, you'll be able to select the price plan of your choosing. We'll create your account and your first bill will be based on the price plan you've chosen.

Residential customers who are transferring their account because of a move can use the “Move Transfer” option from our online self-serve portal.

Please select the “Price plan” option to choose your preferred plan, and your first bill after your move will be based on the price plan you’ve chosen.