Effective November 1, 2020, eligible customers on the Regulated Price Plan (RPP) now have the option to choose between Time-of-Use (TOU) and Tiered pricing plans. If you prefer to remain on TOU pricing, no action is required.
For more information about switching your price plan, please refer to our Customer Choice FAQ below.
About Time-of-Use (TOU) rates
Under Time-of-Use (TOU) pricing, customers are charged according to the day of the week and time of day that they use electricity. This gives customers the option to shift higher electricity-use activities — such as laundry or running the dishwasher — to off-peak periods, which are charged at a lower rate.
There are three different TOU price periods:
TOU rates typically change once a year (November 1). Price periods typically change twice a year (May 1 and November 1). Both the rates and price periods are set by the Ontario Energy Board (OEB).
To learn more about TOU rates, visit our electricity rates page.