Residential rates and charges

As of November 1, the Ontario Energy Board (OEB) decreased the electricity rates for RPP customers paying TOU rates, and moved to winter time periods. These rates are listed in the following table, which also indicates the hours to which those rates apply.

These rates cover the cost of electricity purchased on your behalf. Toronto Hydro collects this cost from you, without mark-up, and pays it directly to our suppliers.

View the TOU holiday schedule

As of November 1, the Ontario Energy Board (OEB) decreased the electricity rates for RPP customers paying Tiered rates, and moved to winter Tier thresholds. These rates are listed in the following table, which also indicates the updated thresholds to which those rates apply.

These rates cover the cost of electricity purchased on your behalf. Toronto Hydro collects this cost from you, without markup, and pays it directly to our suppliers.

You may choose to purchase your electricity from another company by entering a contract with a licensed electricity retailer. Your contract specifies a fixed electricity price for a set number of years. Please note that the fixed price is not regulated by the OEB.

Learn more about electricity retailers

Refer to the following tables for current charges and credits. For an explanation of the charges and credits, please refer to the list of terms and definitions at the bottom of the page.

This service class is also known as "Competitive sector multi-unit residential." Refer to the following tables for current charges and credits. For an explanation of the charges and credits, please refer to the list of terms and definitions at the bottom of the page.

Effective July 1, 2010, a Harmonized Sales Tax (HST) of 13% is applied to electricity bills. The implementation of HST is mandated by the Province of Ontario. For information on HST, please visit the Ontario Ministry of Revenue or call the HST hotline at 1‑800‑337‑7222.

The provincial government announced a decrease in the OER from 17% to 11.7%, effective November 1, 2022. The Ontario government introduced the OER as an expanded rebate providing bill relief that will be applied to customer bills, largely offsetting price changes on the electricity line. The rebate will be applied to bills for most residential consumers, long-term care homes, farms and many small businesses.

Learn more about the OER

These charges are applied to current customers who have an unmetered electric water heater billed by Toronto Hydro on a flat rate basis. Toronto Hydro no longer offers this flat rate billing option for new customers.

As of May 1, 2002, flat rate (unmetered) water heater energy usage is billed on an estimated average daily kWh basis. Your estimated usage is determined by the size of your water heater, the wattage of the water heater electric elements and the number of days in the billing period. If you have an unmetered electric water heater, you're being billed the higher tiered rate of the Regulated Price Plan.

If you have any questions, please visit our contact page to reach us by phone or using our online contact form.

Other charges/credits may include miscellaneous adjustments to prior billed electricity amounts, or charges for other specific services. View a list of specific service charges that may be applied to your bill statement.

Customer Charge

The Customer Charge covers, together with the Distribution Charge, the costs Toronto Hydro incurs to deliver electricity to your home, building and maintaining the distribution system, administration and billing.

Transmission Charge

This charge covers the costs involved to transmit electricity from generators to the city. Toronto Hydro passes this cost through to you, without mark-up. The increase in the Transmission Charge, by 0.252¢ per kWh, reflects the cost of transmission services provided by Hydro One to Toronto Hydro.

Rate riders

Rate riders are temporary costs or credits on utility bills. The rate rider is a mechanism used to flow through costs that are incurred by a distribution utility or refunds provided to the distribution utility, that were not included in its tariff distribution rates at the time those rates were approved by the OEB. All rate riders must be approved by the OEB before they are applied to customer bills

Disposition of Accounts Receivable Credits

This credit (refund) reflects a number of historical small final credit balances that did not receive a refund cheque.

Disposition of Capacity Based Recovery Account

This credit (refund) recovers the difference between the cost of CBR program in the wholesale energy market and CBR amounts billed to Class B customers.

Disposition of Capital Related Revenue Requirement Variance Account

This credit (refund) reflects the variance between approved and actual capital related revenue requirement.

Disposition of Deferral/Variance Account

This charge reflects the clearance of residual balances for accounts relating to variances for a number of energy related pass through costs.

Disposition of Global Adjustment Account (Applicable only for Non-RPP customers)

This credit (refund) reflects the variance between Global Adjustment paid to the IESO and collected from customers. This Rate Rider only applies to customers who are not on the Regulated Price Plan (Non-RPP), enrolled with a retailer contract.

Disposition of PILs and Tax Variance

This credit (refunds) reflects the savings in payment in lieu of taxes due to introduction of Bill C-97.

Disposition of Stranded Meter Assets

This credit (refund) to the customers is related to stranded costs associated with removal of conventional meters.

Disposition of Wireless Pole Attachment Revenue

This credit (refund) is associated with wireless pole attachments.

Smart Metering Entity Charge

On March 1, 2018, the OEB approved a decrease of the Smart Metering Entity (SME) Charge to be collected from customers effective April 1, 2018, on behalf of the SME. This charge recovers costs incurred by the SME to collect, manage, store and retrieve information related to the metering of these customers’ electricity usage in Ontario.

Standard Supply Service – Administration Charge (if applicable)

This is an administration charge of $0.25 stated on a 30-day basis. If your billing period is different than 30 days, the RPP administration charge will be prorated accordingly. This is a service charge for customers who haven’t contracted with an electricity retailer for their energy supply.

Wholesale Market Service Charge

This charge covers costs such as market regulation and management of the system. Toronto Hydro collects this charge, without mark-up, on behalf of the Independent Electricity System Operator (IESO).