Financial assistance

As part of our ongoing commitment to customers during the COVID-19 pandemic, we've suspended electricity disconnections until further notice. Learn more about how we're addressing the COVID-19 pandemic.

To help keep your account current and avoid the accumulation of interest, we’re providing greater payment flexibility on arrears to better address your specific needs. To discuss your bill and payment options in more detail, please contact us.

Emergency Energy Fund (EEF)

Low-income Toronto residents may qualify for help from the City of Toronto with energy-related emergencies to reconnect, prevent disconnection or to assist in the payment of energy arrears for hydro services. Eligible customers must have received a disconnection notice, or have already been disconnected, or have energy arrears and do not have enough money to pay them.

More information on the EEF can be found on the City of Toronto website.

Ontario Electricity Support Program (OESP)

OESP provides a monthly bill credit to those who qualify. Credit amount depends on:

• How many people live in your home
• Your total household income

Credit amounts for energy-intensive customers, defined as households that are reliant on electric heat or electricity-intensive medical devices, as well as Indigenous households.

How to apply for OESP

Before submitting your application, have the following ready:

• Your electricity bill
• The names and birthdates of everyone in your home who is registered with the Canada Revenue Agency
• Social insurance numbers, individual tax numbers or temporary taxation numbers for anyone over 16 years of age

Once you have the necessary information gathered, you can apply for OESP online.

Fraud alert: Customers are being approached by door-to-door salespersons falsely claiming affiliation with the OESP. The salespersons produce an OESP application and promise customers savings if they fill it out. Neither the Ontario Energy Board nor accredited OESP intake agencies engage in door-to-door solicitation.

Learn how to protect yourself against fraud

Low-income Energy Assistance Program (LEAP)

LEAP is a grant program that helps those who are struggling to pay past-due bills or have already received a disconnection notice. It offers a maximum grant of $500 per household per year ($600 for electrically heated homes).

Note: On January 10, 2022, the Ontario Energy Board announced a temporary increase to the maximum grant amounts. Eligible customers may apply multiple times for a total combined maximum amount of $1,000 per household per year ($1,200 for electrically heated homes). Applicants also no longer need to have received a disconnection notice or been disconnected.

These temporary measures will remain in place for the duration of 2022 in an effort to provide continued flexibility for those eligible customers who are struggling with arrears.

In order to qualify, your household income has to be under a certain limit, as shown in the following table.

How to apply for LEAP

As a result of the COVID-19 pandemic, our LEAP delivery agencies are currently operating remotely (via phone and email only) and are not accepting in-person appointments at this time. Intake is being processed via phone only. Please note that the operating status of each location is subject to change.

[1] This location is returning calls on an emergency basis only and is processing intake via phone only.

Energy Affordability Program (EAP)

EAP provides free home energy-efficient upgrades. If you qualify, you could get LED light bulbs, power bars, insulation and more. These upgrades improve home comfort and help lower your electricity bill.

More information on EAP can be found at the Save on Energy website.

Enbridge Gas Winterproofing Program

Eligible customers receive energy-efficient upgrades, including insulation and draft proofing.

Visit the Enbridge Gas Home Waterproofing Program page to learn more.