Financial assistance

Programs to help you manage your electricity costs.

We know that many continue to experience difficult times and Toronto Hydro is committed to supporting our customers. We’re providing greater payment flexibility on arrears to better address your specific needs. To discuss your bill payment options in more detail, please contact us.

Emergency Energy Fund (EEF)

Low-income Toronto residents may qualify for help from the City of Toronto with energy-related emergencies to reconnect, prevent disconnection or to assist in the payment of energy arrears for hydro services. Eligible customers must have received a disconnection notice, or have already been disconnected, or have energy arrears and do not have enough money to pay them.

More information on the EEF can be found on the City of Toronto website.

Ontario Electricity Support Program (OESP)

OESP provides a monthly bill credit to those who qualify. Credit amount depends on:

  • How many people live in your home
  • Your total household income

OESP credit amounts by household income (after tax) and size

After Tax Income ($)Household Size
1234567
28,000 or less$45$45$51$57$63$75$75
28,001 - 39,000$0$40$45$51$57$63$75
39,001 - 48,000$0$0$35$40$45$51$57
48,001 - 52,000$0$0$0$0$35$40$45

Credit amounts for energy-intensive customers, defined as households that are reliant on electric heat or electricity-intensive medical devices, as well as Indigenous households.

OESP credit amounts by household income (after tax) and size for energy-intensive customers

After Tax Income ($)Household Size
1234567
28,000 or less$68$68$75$83$90$113$113
28,001 - 39,000$0$60$68$75$83$90$113
39,001 - 48,000$0$0$52$60$68$75$83
48,001 - 52,000$0$0$0$0$52$60$68

How to apply for OESP

Before submitting your application, have the following ready:

  • Your electricity bill
  • The names and birthdates of everyone in your home who is registered with the Canada Revenue Agency
  • Social insurance numbers, individual tax numbers or temporary taxation numbers for anyone over 16 years of age

Once you have the necessary information gathered, you can apply for OESP online.

Note: OESP credits are not transferable, non-refundable and have no cash value.

Fraud alert: Customers are being approached by door-to-door salespersons falsely claiming affiliation with the OESP. The salespersons produce an OESP application and promise customers savings if they fill it out. Neither the Ontario Energy Board nor accredited OESP intake agencies engage in door-to-door solicitation.

Learn how to protect yourself against fraud

Low-income Energy Assistance Program (LEAP)

LEAP is a grant program that helps those who are struggling to pay past-due bills or have received a disconnection notice. It offers a maximum grant of $500 per household per year ($600 for electrically heated homes).

In order to qualify, your household income has to be under a certain limit, as shown in the following table.

LEAP qualification criteria by household income (after tax) and size

After Tax Income ($)Household Size
1234567
28,000 or lessYesYesYesYesYesYesYes
28,001 - 39,000No No YesYesYesYesYes
39,001 - 48,000No No No No YesYesYes
48,001 - 52,000No No No No No No Yes

How to apply for LEAP

Please contact the LEAP delivery agency closest to you to make an appointment.

Albion Neighbourhood Services L.A.M.P. (South Etobicoke Office)
185 Fifth Street
Etobicoke, ON
416-252-5990
Website: albionneighbourhoodservices.ca
Albion Neighbourhood Services (North Etobicoke Office)
21 Panorama Court
Etobicoke, ON
416-740-3704
Website: albionneighbourhoodservices.ca
COSTI Immigrant Services (Sheridan Mall North York Office)
1700 Wilson Avenue, Suite 114
North York, ON
416-244-0480
Website: costi.org
Neighbourhood Information Post (Gerrard St. East and Parliament St.)
269 Gerrard Street East
Toronto, ON
416-924-2543
Website: nipost.org
The Housing Help Centre (Scarborough Office)
2500 Lawrence Avenue East, Unit 204
Scarborough, ON
416-285-8070
Website: shhc.ca
The Neighbourhood Organization (Don Mills Rd. and Overlea Blvd.)
10 Gateway Boulevard, Suite 104
Toronto, ON
416-424-2900
Website: tno-toronto.org
Unison (Keele St. and Rogers Rd.)[1]
1651 Keele Street
Toronto, ON
416-653-5400
Website: unisonhcs.org
East York Housing Help Centre (East York Office)
1350 Danforth Avenue
East York, ON
416-698-9306
Website: eyetfrp.ca/housing-help

[1] This location is returning calls on an emergency basis only and is processing intake via phone only.

Energy Affordability Program (EAP)

EAP provides free home energy-efficient upgrades. If you qualify, you could get LED light bulbs, power bars, insulation and more. These upgrades improve home comfort and help lower your electricity bill.

More information on EAP can be found at the Save on Energy website.

Enbridge Gas Winterproofing Program

Eligible customers receive energy-efficient upgrades, including insulation and draft proofing.

Visit the Enbridge Gas Home Waterproofing Program page to learn more.