Residential service charges

Toronto Hydro-Electric System Limited has adopted the standard charges as defined by the Ontario Energy Board (OEB) for the following services. These specific service charges have been approved by the OEB. Please note HST applies where applicable.

Customer administration service charges

Account History
Applied for any customer requests for copies or summaries of the customer's account history information.
Charge: $25.00
Duplicate invoices for previous billing
Applied for any customer requests for duplicate copies of bills or invoices that have already been issued.
Charge: $25.00
Request for other billing or system information
Applied for any requests for general billing or system information by customers, developers, building managers, or other parties.
Charge: $25.00
Easement Letter
Applied for any request for records of registered or unregistered easements or any rights affecting a property.
Charge: $25.00
Income Tax Letter
Applied for any customer requests for billing information required for income tax purposes.
Charge: $25.00
Account Set-Up/Change of Occupancy Charge
Applied when a new account is opened by a customer with Toronto Hydro, or when an existing account is transferred to a new address.
Charge: $35.00
Returned Cheque Charge
Applied for any non-sufficient fund cheques sent to Toronto Hydro.
Charge: $25.00
Special Meter Reads
Applied for any special meter reads requested by a customer.
Charge: $55.00
Meter Dispute Charge Plus Measurement Canada Fees
This charge is associated with a customer request to have Measurement Canada conduct a third party meter accuracy or billing dispute test. The charge is only applied if the meter that the customer believes to be defective is found to be measuring correctly, or if the billing in dispute is determined to have been correct.
Charge: $55.00

Non-payment service charges

Late Payment Charge
Interest is charged on any amount past due at a daily rate of 0.04896% compounded at the time of billing from the due date until receipt of such amount and all accrued interest (effective interest rate of 19.56% per annum).
Reconnection at meter — during regular hours
Reconnection of the customer's electricity service during regular hours, following a standard at meter disconnection for non-payment.
Charge: $120.00
Reconnection at meter — after regular hours
Applied upon reconnection of the customer's electricity service after regular hours, following a standard at meter disconnection for non-payment. This charge will only be applied if the reconnection is requested by the customer to take place outside of regular hours.
Charge: $400.00
Reconnection at pole — during regular hours
Applied upon reconnection of the customer's electricity service during regular hours when no direct access to the meter was available at the time of the disconnection for non-payment.
Charge: $300.00
Reconnection at pole — after regular hours
Applied upon reconnection of the customer's electricity service after regular hours when no direct access to the meter was available at the time of the disconnection for non-payment. This charge will only be applied if reconnection is requested by the customer to take place outside of regular hours.
Charge: $820.00

Other service charges

Service Call — Customer-Owned Equipment
Applied in instances when Toronto Hydro crews are dispatched to inspect equipment and/or advise customers concerning electricity supply issues not directly related to Toronto Hydro's distribution system. Please note that additional charges may apply depending on the nature of the work being performed. Please consult with a Toronto Hydro representative beforehand regarding your specific requirements.
Charge: $55.00
Disconnect/Reconnect at meter — during regular hours
Applied upon a request to disconnect or reconnect a customer's electricity service at the meter during regular hours. This charge will also be applied to any disconnection or reconnection required to be undertaken by Toronto Hydro as a result of a customer's non-compliance with Toronto Hydro's Conditions of Service.
Charge: $120.00
Disconnect/Reconnect at meter — after regular hours
Applied upon request to disconnect or reconnect a customer's electricity service at the meter after regular hours. This charge will also be applied to any disconnection or reconnection required to be undertaken by Toronto Hydro as a result of a customer's non-compliance with Toronto Hydro's Conditions of Service.
Charge: $400.00
Disconnect/Reconnect at pole — during regular hours
Applied upon request to disconnect or reconnect a customer's electricity service at the pole or overhead transformer during regular hours. This charge will also be applied to any disconnection or reconnection required to be undertaken by Toronto Hydro as a result of a customer's non-compliance with Toronto Hydro's Conditions of Service.
Charge: $300.00
Disconnect/Reconnect at pole — after regular hours
Applied upon a request to disconnect or reconnect a customer's electricity service at the pole or overhead transformer after regular hours. This charge will also be applied to any disconnection or reconnection required to be undertaken by Toronto Hydro as a result of a customer's non-compliance with Toronto Hydro's Conditions of Service.
Charge: $820.00
Temporary Service Install and Remove — Overhead — No Transformer
Applied to any requests for a temporary service connection that can be accommodated from Toronto Hydro's overhead network without the need for a separate transformer installation. This charge is generally limited to 120/240V services not exceeding 200A, with a service drop of up to 30 metres in length. All other types of temporary connections are charged to customers based on Toronto Hydro's actual incurred costs.
Charge: $2,040.00
Specific Charge for Access to the Power Poles (Wireline attachments) — per pole, per year
This charge applies to Canadian carriers as defined by the Telecommunications Act and cable companies that operate in Ontario, which are permitted through regulations to attach equipment to Toronto Hydro's power poles.
Charge: $42.00