Safety at home

Your home comes first when considering electrical safety.

Recognizing electrical hazards and knowing how to avoid them could save your life. In this section, we provide information and resources to help keep you and your loved ones safe. 

How to safely operate your equipment

  • Don’t overload outlets by plugging in too many appliances or devices
  • Replace any broken or missing switch plate covers
  • Install Ground Fault Circuit Interrupters (GFCIs) to help prevent electric shock. They’re ideal for spaces with a water source, such as bathrooms, kitchens and laundry rooms
  • Don’t remove or avoid using the third prong on a plug. This is a safety feature that helps prevent electric shock
  • Replace cords that are frayed, cracked or that heat up when in use
  • Don’t overuse extension cords. They are meant for temporary use only
  • Don’t run extension cords under carpets or heavy furniture
  • Use the right extension cord. There are different types for everyday devices, large appliances and outdoor use

  • When buying a new appliance, look for a Canadian Standards Association (CSA) or Underwriters Laboratories of Canada (ULC) label. They indicate that the product meets the Ontario Electrical Safety Code
  • Ensure electrical cords on your appliances aren’t loose or damaged
  • Keep electrical devices such as radios and hair dryers away from water

What to do before starting electrical work

Before starting any electrical work in your home, you need to know your obligations under the Ontario Electrical Safety Code. It specifies steps you need to take to ensure the work is being done safely. Visit the Electrical Safety Authority (ESA) for detailed guidance on starting your project.

We have clearance guides available with tips and diagrams to help ensure customers and contractors maintain a safe distance from Toronto Hydro equipment.

Schedule a disconnection before starting any work

If you need to disconnect your power, you must arrange it with us directly. Only Toronto Hydro can temporarily or permanently disconnect services.

Request a disconnection

Kids safety tips

Here’s a list of tips and reminders to help keep kids safe around electrical equipment:

  • Pull the plug, not the cord, when disconnecting a device
  • Keep all electronic devices, cords and plugs away from water
  • Keep metal objects out of toasters, even if the appliance is off
  • Keep hands away from outlets and light bulb sockets
  • Never touch a frayed or damaged electrical cord
  • Keep electric cords tucked away